Faqs

 

Frequently Asked Questions

About  Sastamanda.com

What is Sastamanda.com?Sastamanda.com is India's leading cashback and voucher website. Through Sastamanda.com members can save on regular purchases at any of our 150 partner retailers. To earn cashback, please ensure you click-through to the retailer's website via blue/orange buttons on Sastamanda.com site.

i Which retailers can I save on?I save on?Sastamanda.com works with over 500 retailers, everyone from Amazon, Flipkart, Dominos, Paytm to Expedia. Just type the name of the retailer you want to shop on in the search bar, or browse through different categories to see the great variety of our retail partners.

How do I check if my favourite retailers are on Sastamanda.com?If you are looking for a specific retailer, just type their name in the search bar to see if we work with them. Alternatively, you can also browse through different categories in the menu, and click on whichever category/product you are interested in

How do I contact your Customer Support team?You can reach to us at +91 8910850153. Alternatively, you can also get in touch by E-mailing us at santosh@sastamanda.com
Our Customer Support team is available Monday - Friday from 10 am -6 pm IST. We guarantee a 48 hour response time, though hopefully will get back on your request sooner than that

Earning cashback?

How can I earn cashback via Sastamanda.com?Simple, just follow the easy steps below to earn cashback:
1. Login to Sastamanda.com website
2. Search for the retailer you want to shop on
3. Click-out to their website by clicking on 'Go Visitl' or the  buttons
4. Shop and pay on the retailer's site like you normally do
5. Retailer now pays us a commission for this sale. We pass that to you as 'cashback'. Initially your cashback remains in 'Pending' status. Once the return period of your product is over, retailer pays us in the next monthly payment cycle. Your cashback then becomes 'Confirmed'
6. When you have earned a minimum of Rs.250 as Confirmed Cashback, we can pay the money to your Indian bank account via NEFT (for free) or by Cheque (admin charge of Rs.30 will be deducted from your Cashback amount).

Can I use vouchers along with cashback?Yes, for many of our retailers we have cashback offers and vouchers both. Most retailers pay the same cashback rate if you use a voucher code along with it. However, some retailers might pay a lower rate, and very few might not pay cashback at all if used along with a voucher code. These terms are clearly stated on the individual retailer pages on the Sastamanda.com site so please ensure you check before transacting.

What does Pending Earnings mean?Pending Earnings are those that we have tracked as valid transactions and have been acknowledged by retailers. However, since they are still within the Return or Cancellation period they cannot be paid out to you yet. 

Lets take an example. You make a purchase from Flipkart.com for Rs. 1000. Within 1-3 days you shall receive an email from us acknowledging that you have Pending Earnings of Rs. 110 (at 11% cashback rate). 

Now once the cancellation/return period is over, Flipkart.com shall confirm this to us and pay us in the next monthly payment cycle. We shall then move Rs. 110 to your Confirmed Earnings. 

However, if your plans changed and you had to cancel your order, the transaction is cancelled and the cashback is removed from your Pending Earnings.

What does Confirmed Earnings mean?Confirmed Earnings are those that have been approved as valid sales from retailers. When you collect a minimum of Rs. 250 in 'Confirmed' cashback we can pay the money to your Indian bank account by NEFT (for free) or by Cheque (admin charge of Rs. 30 will be deducted from your cashback amount). You need a minimum of Rs. 250 as 'Confirmed' cashback for each payment request.

From the time I do a transaction, how long does it take to actually get my cashback?This varies between retailers and the type of purchase. Normally after you do the transaction you would get an email from us within 4-72 hours stating the cashback due to you. This is called 'Pending' cashback. Once the return period of your product/s is over/travel is completed, the retailer knows that the sale was genuine, and then pays us in the next monthly payment cycle. The status of this transaction shall then automatically move to 'Confimed'. From the time of your purchase it could take between 1-4 months for your cashback to get Confirmed.

Where do I see my cashback earnings?Once logged in, you can always see your headline cashback earnings in the top right navigation bar. You can click on 'My earnings' to see details of all cashback earned. This is also visible on the homepage after you sign-in to your account.

Can I visit the retailer directly, and just send you a receipt to get my cashback?Unfortunately not! In order to earn cashback, you MUST visit the retailer via Sastamanda.com site. This way the retailer can track that we got them this sale, and we would receive a commission from them. We pay you cashback from this. If you went to the retailer directly, then we will not be able to claim any commission and pay any cashback to you

General questions about cashback?

Where does cashback come from?When you shop at retailers via us, retailers pay us a referral fee. Rather than keep this referral fee, we pass some amount of it to you as cashback. This referral fee comes from the retailers advertising and customer acquisition budgets.

The retailer link is not working. What can I do?Firstly, please try opening the retailer link in another browser, or if possible another computer too. To ensure that the problem you have is not being caused by your own settings, please follow these simple steps: 

For Google Chrome Users-Enable Cookies: Tools - Options - Under the Hood - Cookie Settings. Please change to Allow all Cookies. Clear Cookies: Go to Tools - Clear Browsing Data. Please change the time range to clear to Everything.
For Firefox Users-Enable Cookies: Go to Tools - Options - Privacy. Then please change your settings under History to Remember History. Enable JavaScript: Go to Tools - Options - Content. Then please ensure Enable JavaScript is ticked. Disable pop-up blocker: Go to Tools - Options - Content. Then please ensure Block pop-up windows is not ticked. Clear Cookies: Go to Tools - Clear Recent History. Please change the time range to clear to Everything 
For Internet Explorer Users-Lower Security Level: Go to Tools - Internet Options - Security. Please lower Security level to Medium. Lower Privacy Settings: Go to Tools - Internet Options - Privacy. Please lower the Security Level to Low. Disable Pop-up Blocker: Tools - Internet Options - Privacy. Please ensure the Pop-up Blocker at the bottom of the options page is not ticked. Clear Cookies: Go to Tools - Delete Browsing History. Please delete all. 
If none of this works, please contact our Customer Support Team and we can look into this for you. Please provide a clear and concise description of your experience, and include the browser name and version number. If you are getting tracking issue messages, please provide any relevant details on your security settings and/or software.

What are some best practices when making a purchase through Sastamanda.com?To enable your cashback to track successfully, we recommend that in your browser settings you permanently allow cookies, JavaScript and third party images. Clear cookies to get started. Log into Sastamanda.com and click on the retailer link on the Sastamanda.com site.
Always use the links provided by Sastamanda.com to enter a retailer's site; do not type in retailer names at the top of your browser screen. 
Completing the purchase online:Sastamanda.com only works online. So if you buy something over the telephone or in-store, unfortunately Sastamanda.com terms wont apply
Voucher and gift codes - To get cashback via Sastamanda.com please only use voucher codes supplied by Sastamanda.com. Using vouchers not supplied by Sastamanda.com may result in another party being credited with your cashback
Keep all email confirmations and documents from the retailer - just in case you need to use the information for submitting an earnings enquiry.

Why are some stores available in multiple categories?Our team visits every store before assigning them to different categories. There are many stores (almost 60%) who do business is multiple areas e.g.Amazon. You can get everything from books, stationery, clothing to electronic products at Amazon. Therefore, Amazon would show in multiple categories

What if I cannot find a retailer I am looking for, or if I would like to suggest a new one?Please feel free to Contact us and let us know which retailer you are looking for. We shall try our best to get them on our programme!

Missing cashback?

I did a purchase but have not received any cashback email for it. What can I do?If your purchase was done less than 3 days ago, please wait a little longer. It usually takes between 4 - 72 hours for retailers to track sales, so you could still receive your cashback email automatically. 

However, If your purchase was done over 3 days ago, please submit a missing cashback Request  within 10 days from the date of transaction. Any Missing Cashback Claims will not be accepted after 10 days. Sometimes, though rare, retailers fail to track a transaction on their end. After we receive transaction details from you, we can follow this up with the retailer, and endeavour to get your missing cashback. 
When you log in to Sastamanda.com website, in the top right navigation bar you see 'My Account', click on it. Then click on "Support"?. Here you can see the status of all your existing cashback enquiries. Click on the blue button to Add a new cashback enquiry. Please follow the simple steps to submit your ticket.

To ensure we get your money back to you, please help us with all the information as requested in the steps. You can follow the progress of your enquiry from this" Support" page itself and even send us a message about the enquiry by clicking on the 'SEND' link next to each enquiry.

How do I check if my favourite retailers are on CashKaro.com?

Why do I need to wait 3 days after my transaction before I can submit a cashback query?

It can sometimes take up to 3 days for a merchant to track a transaction. Hence merchants suggest that they should not receive any missing ticket before the end of this period

When adding a new cashback enquiry, why do I not see a certain retailer amongst my exit clicks list?

Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list.

What information do I need to submit for a cashback ticket?In order to submit a ticket, you need: retailer name, date and time of the transaction, transaction amount, order or transaction reference, and any other details that would help the retailer to track your transaction.

What do the various status for my cashback enquiries mean?You can track the status of your cashback query by clicking on Support? option from your Sastamanda.com My Account page. The different status mean:

1. Received: This means we have received your query and have passed on the information to the retailer. We are currently awaiting a response from them

2. Resolved: Your cashback query has been resolved and you can see your updated cashback under My Earnings

3. Denied: The merchant has unfortunately refused your cashback query and has decided that the sale does not qualify for cashback, as per their Terms and Conditions on our website. 

Unfortunately the retailer's decision is final and we will not be able to reverse it. Remember our incentives are always aligned with yours, so we would have done our best to get your cashback approved.

How do I enquire about the status of my cashback query?When you log in to Sastamanda.com website, in the top right navigation bar you see 'My Account', click on it. Then click on Support?. Here you can see the status of all your existing cashback enquiries. For each ticket, you can click on View to see any comments from the support team. You can also use this to reach out to us.

How long does it take to resolve cashback enquiries?Cashback enquiries can take between 1 week to 3 months to resolve. Rest assured we will try our level best to resolve your missing cashback query as soon as possible. Remember our incentives are aligned with yours, and we only earn when you get paid a cashback.

What are the reasons for a cashback to not track or track incorrectly?When you visit a retailer via our website, our systems can track that visit and record an 'exit click'. Thereafter, if you don't get an email from us about your cashback it is likely that somehow the retailer has missed the transaction. In these cases we will chase the retailer and do our best to get you your missing cashback. Please note that sometimes cashback is not paid on VAT and delivery amounts. Therefore, if you think your cashback tracked at a wrong number then this could be one of the reasons. 
In some cases the retailer may decline your cashback, such as: 
The purchase was returned, cancelled or the order amended.
The purchase was not completed wholly online.
Another referrer has been awarded the cashback commission (e.g. a price comparison site).
You did not comply with the terms and conditions listed on our website and/or the retailer's.
A voucher code or gift code not authorized by our website was used.
The retailer has ceased trading or has gone into administration.
Cookies were disabled and hence the tracking could not be completed.
Generally, sticking to the terms and conditions provided on our retailer page and ensuring you follow the recommended process will minimize the risk of anything going wrong.

What happens if my cashback query is denied?The retailer holds sole discretion in determining the validity of the cashback query. While our Collections team shall try our best to resolve your cashback query favourably, in some cases your cashback may be declined. Please help us get your transaction approved from the retailer by providing all relevant proofs of purchase. Unfortunately, once a retailer has made a decision it is final

Payment of cashback?

What is your payment policy? Are there any restrictions or charges?Cashback can be paid to you as per the below terms:

Only Confirmed Cashback can be paid. Pending Cashback cannot be paid till its status has been updated as ‘Confirmed’ by the retailers.
When you have earned a minimum of Rs.250 as Confirmed Cashback, we can pay the money to your Indian bank account via NEFT (for free) or by Cheque (admin charge of Rs.30 will be deducted from your Cashback amount).

Depending on your bank, this payment should reach your account within 6-8 business days for payments via NEFT. In case of Cheque payments, you should receive your Cheque within 7-10 business days at maximum.

How do I request payment of my cashback?When you have earned a minimum of Rs.250 as Confirmed Cashback, we can pay the money to your Indian bank account via NEFT (for free) or by cheque (admin charge of Rs.30 will be deducted from your Cashback amount). 

To request payment, login to your Sastamanda account. Under ‘My Account’ on top right corner of the navigation bar, click on ‘My Earnings’. Here you can fill in your Indian bank account details that you want us to pay the Cashback to.

Payments are made every week on Monday. All payment requests made by Friday 2 p.m. IST would be paid on the following Monday. Depending on your bank, this payment should reach your account within 6-8 business days. In case of Cheque payments, you should receive your Cheque within 7-10 business days at maximum. 

Please note that only Cashback with ‘Confirmed’ status can be paid. Until we receive payment from retailers, Cashback remains as ‘Pending’ and cannot be paid to you

How long does it take to receive cashback via NEFT?

Payments are made every week on Monday. All payment requests made by Friday 2 p.m. IST would be paid on the following Monday. Depending on your bank, this payment should reach your account within 6-8 business days.

I live outside India. How do I get my cashback paid?For us to pay your cashback, you need to have an Indian bank account. Your present location does not affect this till the time you have an Indian bank account. Alternatively we can give you a Cheque (admin charge of Rs. 30 will be deducted from your cashback amount).at Indian Resident Address

How do I change my payment settings?When you login to your Sastamanda.com account, you can see My Account option on top right navigation bar. Click on Settings. There, please select Payment Settings. Here you can enter & amend your Indian bank account details that you want us to pay the cashback to. Note that you will need to enter your Sastamanda.com password to confirm these changes.

Does cash sitting in my account expire?Absolutely not! This is your money and we of course want to pay it to you. So even if you have gaps in your usage, the cashback account does not expire. Once you have a minimum of Rs. 250 as 'Confirmed' cashback, we can pay the money to your Indian bank account details. You need a minimum of Rs. 250 as 'Confirmed' cashback for each payment request.

Account settings?

How do I change my password?To change your password, login to your Sastamanda.com account. On the top right navigation bar you can see a link for 'My Account'. Click on Settings, then select change password. You can change your password on that page and press 'Save Changes'.

I've forgotten my password, what should I do?Click on the sign-in button. On the log-in page you will see a button labelled 'Forgotten your password?' Just click on this and follow the instructions and we will send you an email telling you how to reset your password. An email should be with you within a maximum of an hour. Occasionally, the email may arrive in your 'junk/spam' folder. Please ensure that you click on the link in the most recent email in order to reset your password.

 

Why do I receive emails showing my tracked transactions?

We like to keep our members updated at all times and this email is a confirmation that the retailer has tracked your purchase. If required, under My Account select Personal Detailsand you can change your email settings.

Questions about Refer and Earn?

 

What are referral earnings?

For every referral you make to Sastamanda.com, we award you with 10% of all cashback your referral earns. So, say you referred Rohit to us. Rohit uses Sastamanda.com, does online shopping and earns Rs. 400 as cashback. Since you referred Rohit, you will earn Rs. 40 from us as a thank you. And the best part, you will earn this for life. Every time Rohit earns cashback so do you. 

You can track all your referral earnings by clicking on My Earning under My Account option.

 

How do I refer friends?

Referring friends is really simple. You can either use your unique referral link or simply ask your friends to quote your username when they sign-up. 

You can send your referral link by email or post it on Facebook and Twitter easily via our website itself. Please visit the Refer and Earn page for more details. 

If you are a charity or student organization, sending this referral link to all your members can be a powerful way to raise funds. Given that average cashback in India is Rs. 300, you can earn Rs. 30 per member. Imagine if 1000 member join using your link you can earn Rs. 30,000 each year, just for helping people save.

 

Where do I see my referral earnings?

Click on 'My Account' on top right navigation bar. Then select 'My earnings'. At the bottom, you will be able to see your referral earnings.

Why do I only see a Referral ID under my referral earnings?

This is to maintain the privacy of our members. You can see your 10% earnings from your referral but cannot see which of your referrals the earnings is coming from.

 

How does referring friends benefit me?

When you refer a friend, 10% of all cashback they earn accrues to you. For example, you referred Rohit who earns Rs. 500 in cashback. 10% of this or Rs. 50 comes to you from us as a thank you. Rohit still earns the same amount, but now you also earn. What's more amazing is that you will earn this 10% for life. 

Imagine how much you can earn if you refer all your friends!

 

How can I find my referral link?

After you have signed into your account, click on Refer and Earn on top right. You will see your referral link on this page. It will be in the form: http://Sastamanda.com/r=username

 

How can Sastamanda.com help me fund-raise?

If you are a charity or student organization, sending your referral link to all your members can be a powerful way to fund raise. Given that average cashback in India is Rs. 300, your charity can earn Rs. 30 per member. Imagine if 1000 member join using your link you can earn Rs. 30,000 each year, just for helping people save.